Return Policy
These terms apply to goods ordered via the internet. Internet offers relate to internet transactions only and may not be available elsewhere.
1. Seller
The Seller is Greenbean Limited, limited liability company. Registered in Ireland, Companies Registration Office No. 123249 Registered office: Coe’s Road Industrial estate, Dundalk, Co Louth Republic of Ireland. VAT registration number IE4761403F.
2. Order process
2.1 Our display of products on our website is an invitation and not an offer to sell those goods to you.
2.2 An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).
2.3 We take payment from your card, when we process your order and have checked your card details. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.
2.4 If you enter a correct e-mail address we will send you an order acknowledgement e-mail and order update e-mail(s). These are not order confirmation or order acceptance from us.
2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the goods you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging e-mails (see 2.4 above). Very occasionally an error may occur resulting in the goods described on our website not being the goods actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other goods we may have available or the goods which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect goods despatched will be collected for full refund.
2.6 The contract will be formed at the place of despatch of the goods.
2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions.
2.8 We do not file details of your order for you to access please print out these terms and conditions and the order acknowledgement for your own record.
3. Payment
3.1 Payment may be made by any single one of the methods indicated on our website, we are unable to process orders with more than one method of payment.
3.2 You will be charged the current price for buying goods from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT. We reserve the right to amend prices if there is a change in the rate of VAT (where applicable).
3.3 A delivery charge will be applied at checkout, please view our delivery charges.
3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.
4. Delivery
4.1 We deliver to any Republic of Ireland or Mainland Great Britain address, please view our delivery information for further information.
4.2 Orders generally require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.
5. General
All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to the laws of the Republic of Ireland and the Irish courts shall have jurisdiction in all such matters.
6. Cancellation
If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of goods made to your specification). Where the goods have been delivered to you, you may cancel them up to 7 working days, starting from the day after the goods were received, in line with the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations 2001. Any delivery charges will be refunded, however, if only part of your order is cancelled, the delivery charge will not be refunded.
The following procedures will apply:
6.1 You can either email salessupport@greenbeanroasters.com or telephone our Online Customer Services Team on +353 42 933 2417. If you have contacted us to cancel before delivery of your goods, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled goods or return them to us by post, in the meantime you must take reasonable care of them.
6.2 For instructions on how to return an order, please contact us. You will not be charged for Postal Returns in accordance with our returns process.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS